Last updated: June 2025
1. Overview
At Keny-Ken App Studio, we strive to deliver high-quality mobile app development services tailored to your needs. Due to the nature of digital services, please read our refund policy carefully.
2. Eligibility for Refunds
Refunds are considered only in the following cases:
- If we fail to deliver the agreed services within the specified timeframe without prior notice or valid reason.
- If the final product significantly deviates from the agreed specifications and is not corrected within a reasonable time after notice.
3. Non-Refundable Situations
Refunds will NOT be provided if:
- You change your mind after project initiation.
- You fail to provide necessary information or approvals causing delays.
- You request additional features beyond the original agreement without adjusting the contract.
- Issues arise due to third-party software or integrations outside our control.
4. Refund Request Process
To request a refund, please contact us within 14 days of service delivery at:
Email: [email protected]
Phone: +254114650866
Provide your project details and reason for the request. We will review and respond within 7 business days.
5. Partial Refunds
Partial refunds may be offered depending on the amount of work completed and delivered.
6. Changes to This Policy
We reserve the right to update this Refund Policy. Any changes will be posted on this page.